Participating in a live or online auction can be an exciting and rewarding experience. But, sometimes what follows can be complicated and stressful, as buyers try to navigate the process of paying for and removing their items. Rosen Systems manages the process from start to finish to ensure timely collections and orderly removal. Immediately following the close of an auction buyers will receive an invoice either on-site or by email. The invoice will include a listing of the assets purchased with price, a subtotal, tax, buyer's premium, any additional fees, payment and removal instructions, and any additional terms. Payment is typically due by the end of the following business day, in the form of cash, cashier's check, wire transfer, or company check accompanied by a letter of guarantee from your bank. See your specific auction page for details.
Once buyers receive a paid invoice, they are free to begin removing items at their own risk and expense. All items are sold "AS IS, WHERE IS". Rosen Systems personnel will supervise the removal process and double check every item as it goes out the door. Buyers and their representatives are free to remove puchased items by hand, with a pallet jack, or dolly. Anyone who wishes to use a forklift, crane, or other motorized device on the property must provide a certificate of liability insurance with amounts satisfactory to Rosen Systems, and naming Rosen Systems, Inc. as additionally insured. A list of riggers with adequate insurance on file may also be provided for each auction as a courtesy to buyers. If you ever have any questions about our procedures, please ask one of our staff members or send us an email at firstname.lastname@example.org.